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Reviews of Hilton Garden Inn Baton Rouge Airport
3 out of 5
Hilton Garden Inn Baton Rouge Airport 3330 Harding Blvd, Baton Rouge, LA
7.6
well
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More information Opens in a new window
Rating 10 - Excellent. 357 out of 818 reviews" "
10 - Excellent
357
" "10 - Excellent 44%
Rating 8 - Good. 202 out of 818 reviews" "
8 - Good
202
" "8 - Good 25%
Rating 6 - Okay. 91 out of 818 reviews" "
6 - Okay
91
" "6 - Okay 11 %
Rating 4 - Poor. 70 out of 818 reviews" "
4 - Bad
70
" "4 - Poor 9%
Rating 2 - Terrible. 98 out of 818 reviews" "
2 - Terrible
98
" "2 - Terrible 12%
8,0/10
Purity
8,4/10
Staff & service
6,4/10
Facilities
7,8/10
Property conditions and facilities
6,6/10
Eco-friendliness
Reviews
4/10 Bad
Krystal
29. maj 2023
Likes: Staff and service
Dislikes: Cleanliness, property conditions and facilities
Stayed 2 nights in May 2023
2/10 Terrible
Shane
Traveled with family
17. maj 2023
Likes: Staff & service, property conditions & facilities
Dislikes: Cleanliness
Didn't get a reserved room. If I booked a room, I should get what I paid for. Our family was uncomfortable all night. Hoping to get a small refund or a credit for a next trip
Stayed 1 night in May 2023
8/10 Good
Lance
14. maj 2023
Likes: Cleanliness, staff & service, property conditions and amenities
Nice hotel, friendly staff, overall good stay
Stayed 1 night in May 2023
8/10 Good
Margaret
11. maj 2023
Stayed 2 nights in May 2023
8/10 Good
Marilyn
2. maj 2023
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
The breakfast was hot and edible, the coffee was the best. Everything was wwll.
Stayed 2 nights in April 2023
10/10 excellent
Paula
Traveled with family
30. april 2023
Likes: Cleanliness, staff & service, property conditions and amenities
The staff was very nice!
Stayed 1 night in April 2023
10/10 excellent
let's go
Traveled with family and young children
24. april 2023
Likes: Cleanliness, staff & service, property conditions and amenities
Silence
Stayed 2 nights in April 2023
10/10 excellent
toby
Traveled with family
24. april 2023
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
The staff was amazing and the food was amazing!!! Very happy with our stay!!
Stayed 1 night in April 2023
4/10 Bad
Jennifer, Houston
Traveled with family
22. april 2023
Dislikes: Facilities, property conditions and facilities
Dirty bedding on pull out couch when we arrived. The room smelled like dirty socks. Gentle in the shower. Good breakfast but they will try to charge you for it even if you pay for it in advance.
Stayed 1 night in April 2023
Response from GM on April 24, 2023
Hi Jennifer, Sorry for the issues you are experiencing while staying with us. We are truly sorry.
10/10 excellent
Delena
27. marts 2023
Likes: Cleanliness, staff & service, property conditions and amenities
Stayed 1 night in March 2023
10/10 excellent
Jessica
Traveled with family and young children, Traveled with family
20. marts 2023
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
The hospitality was great, I felt comfortable and welcomed the wraps were so clean and cozy I will come back to book again next time!!!…
Stayed 1 night in March 2023
6/10 Okay
Open
Business travelers
16. marts 2023
Not good. Not bad. Okay
Stayed 2 nights in March 2023
10/10 excellent
mixed
9. marts 2023
Stayed 1 night in March 2023
10/10 excellent
Thomas
Traveled with group, business traveler
9. marts 2023
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
Quiet, the staff was super friendly and the breakfast was southern comfort!
Stayed 1 night in March 2023
6/10 Okay
Patti
Traveled with family and young children
February 27, 2023
Likes: Staff and service
Dislikes: Cleanliness, facilities
The first suite we were in smelled like dog urine, stained carpets throughout the room. The other room we were placed in could have been cleaner, the pool looked dirty, the exercise equipment was broken. We had to request extra towels, blankets.
Stayed 1 night in February 2023
2/10 Terrible
rubbed
February 25, 2023
Stayed 2 nights in February 2023
2/10 Terrible
Jessamys
February 20, 2023
Stayed 1 night in February 2023
10/10 excellent
Vernon
February 19, 2023
Stayed 1 night in February 2023
6/10 Okay
Randall
February 13, 2023
Stayed 2 nights in February 2023
8/10 Good
mashaila
9 January 2023
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
8/10 Good
Clara
6 January 2023
Stayed 1 night in January 2023
10/10 excellent
Avery
Traveled with family
31. december 2022
Liked: Cleanliness, staff and service, property conditions and facilities, room comfort
AveryAnd
Fantastic as usual; this time i took my pet and they accepted him too.
Stayed 1 night in December 2022
Response from management on 2 January 2023
Thank you for taking a moment to share your experience. I am glad to hear that you found the Hilton Garden Inn Baton Rouge Airport to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't quite how you like it, just tell any team member and we'll make it right. Guaranteed.
6/10 Okay
Leslie
17. december 2022
Likes: Cleanliness, staff & service, property conditions and amenities
Dislikes: Amenities
You should let people know that the airport bus only runs in daylight! I found out the hard way by arriving @10p and this was a major factor in hotel selection 🙁
Response from management on 29 December 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We really appreciate your feedback and we are very sorry that you were dissatisfied with our shuttle service. I will address your feedback directly with our team. Our goal is to make your stay better and brighter. If something isn't quite how you like it, just tell any team member and we'll make it right. Guaranteed. Thanks management
8/10 Good
Sarah
17. december 2022
6/10 Okay
Anders
11. december 2022
Likes: Staff and service
The bed was comfortable....I stayed here to use the space shuttle. Upon arrival told the shuttle does not run until 7:00 am. I had to be at the airport at 4:30, so-called Uber. On the way to Uber and shuttles were there transporting people. It cost me $15.00 for Uber
Stayed 1 night in December 2022
Response from management on 29 December 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We really appreciate your feedback and we are very sorry that you were dissatisfied with our shuttle service. I will address your feedback directly with our team. Our goal is to make your stay better and brighter. If something isn't quite how you like it, just tell any team member and we'll make it right. Guaranteed. Thanks management
2/10 Terrible
Lorraine
11. december 2022
Dislikes: Staff and service, facilities, property conditions and amenities
Stayed 1 night in December 2022
8/10 Good
Mirabelle plum
Traveled with family and young children
28. november 2022
Likes: Cleanliness, staff & service, property conditions and amenities
The staff were friendly but the rooms need innovation, the phone didn't work, no tv channel for kids, I had to request a replacement for the coffee machine etc. But they have a great staff and they were great.
Response from management on 29 December 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We greatly appreciate your feedback and are very sorry that you were unhappy with your guest room. I will address your feedback directly with our team. If there is anything else I can do for you, we hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.
6/10 Okay
Anthony
20. november 2022
Stayed 1 night in November 2022
Response from management on 29 December 2022
Thank you for taking the time to share your experience about your recent stay at our hotel. We greatly appreciate your feedback and are very sorry that you were unhappy with your guest room.
8/10 Good
Verified traveler
Traveled with family
14. november 2022
Liked: Cleanliness, staff and service, property conditions and facilities, room comfort
Happy to be happy
I always enjoy my stay at any of the Hilton properties, but this location is near and dear to my heart because of its location near Southern University, my alma mater. The staff is so accommodating. The only complaint I have is that they no longer accept cash payments. I'm sure it's a safety measure, but it's very inconvenient. Otherwise love this hotel!
Stayed 1 night in November 2022
Response from management on 29 December 2022
Thank you for taking a moment to share your experience. I am glad to hear that you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't quite how you like it, just tell any team member and we'll make it right. Guaranteed.
10/10 excellent
Elizabeth
12. november 2022
Liked: Cleanliness, staff and service, property conditions and facilities, room comfort
Stayed 2 nights in November 2022
Response from management on 29 December 2022
Thank you for taking a moment to share your experience. I am glad to hear that you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't quite how you like it, just tell any team member and we'll make it right. Guaranteed.
10/10 excellent
Rondal
Business travelers
9. november 2022
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
Nice place you
Response from management on 29 December 2022
Thank you for taking a moment to share your experience. I am glad to hear that you found your stay to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter. If something isn't quite how you like it, just tell any team member and we'll make it right. Guaranteed.
8/10 Good
RUDRIK, Moreleta Park
Business travelers
18. October 2022
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
Conveniently close to the airport. Good value for money - comfortable room and friendly service.
Stayed 1 night in October 2022
Response from customer service on October 20, 2022
Thanks for the excellent review, Rudrik! We are glad that your time at the Hilton Garden Inn Baton Rouge Airport was so excellent, as providing our guests with an excellent experience is very important to us. It is great that you appreciated our convenient location near the airport and comfortable rooms as well as our friendly staff. That's what we like to see! We look forward to hosting you again soon for another great experience.
10/10 excellent
Odessa
17. October 2022
Stayed 1 night in October 2022
6/10 Okay
Cassandra
17. October 2022
Likes: Cleanliness, room comfort
Weekend stay
My room was very clean, the staff was excellent! however, I had no hot water my entire stay, nor did I have a phone in my room to notify the front desk. Also the back splash of the facet in the bathroom was not connected to the wall. My bed was the most comfortable bed I have slept in at the Hilton. I love check-out time. I didn't feel rushed and the staff were very helpful.
Stayed 1 night in October 2022
Answer from customer service on October 18, 2022
We appreciate the feedback, Cassandra. While we are glad that you appreciated our friendly staff, clean rooms, comfortable beds and convenient check-out process, it is unfortunate that our water temperature and the condition of our rooms did not meet your expectations. We apologize for your challenges and inconvenience and will address your concerns with our management team moving forward. We hope that you will soon give us another opportunity to share a more positive experience with you.
10/10 excellent
Raven
16. October 2022
Stayed 1 night in October 2022
Answer from customer service on October 18, 2022
Thanks for the great review, Raven! It is exceptional that you had such a wonderful experience at the Hilton Garden Inn Baton Rouge Airport. We care about our guests' satisfaction. We can't wait to see you again soon!
2/10 Terrible
Willie
Traveled with family
12. October 2022
Dislikes: Cleanliness, staff and service, facilities, property conditions and facilities
There were no working ice machines in the building. We had no hot water for showering. So we had to move to another hotel. 10:30 the same evening.
Stayed 2 nights in August 2022
Response from customer service on October 13, 2022
Thanks for taking the time to share your feedback, Willie. It is unfortunate that you have had such challenges during your time with us. We strive to offer quality service and convenience to our guests. We are disappointed that our water and facilities did not meet your expectations. We care deeply about the happiness and satisfaction of our guests, so we will be sure to discuss your review and concerns going forward. We hope you will allow us to host you again soon so we can share a more positive experience with you.
8/10 Good
Gina
11. October 2022
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
I liked everything about the place except the cleanliness of the shower
Stayed 2 nights in October 2022
Response from customer service on October 13, 2022
Thanks for the great review, Gina! We are glad that you had a pleasant experience with us! However, we apologize that our cleanliness did not meet your expectations. We strive to provide a first class experience for our guests, so we will be sure to discuss your concerns going forward. We look forward to hosting you again soon for an even better experience!
2/10 Terrible
Andrew
6. October 2022
Stayed 3 nights in September 2022
6/10 Okay
Bruce
5. October 2022
The lobby area seemed very nice, updated. The room itself had updated decor/layout. The room had a lingering musty smell when you entered every time. Every light fixture/lamp in the room was caked with rust. Some mold around the edges of the toilet door frame. Reported to the front desk the first night, expressed concern about too much moisture in the room, they "explained" that the hotel was under renovation and they had not yet reached the 3rd floor. I also noticed that the bed skirt that covers the box springs was not put on correctly and on all 3 sides of the box springs were visible. Not a huge deal, but definitely a step back from "quality looks". No attempt to change room or offer any solution. Friendly enough, but not particularly concerned. In town for a family funeral so I didn't want to go through the trouble of pushing the issue.
Stayed 2 nights in October 2022
Response from customer service on October 6, 2022
We appreciate the feedback, Bruce. We are sorry that your time with us was less than ideal. We strive to offer quality service and convenience to all our guests. We are glad that you enjoyed our atmosphere and decor despite the problems you had with an odor and the conditions of our accommodations. We apologize that our team did not go above and beyond to meet your needs. We strive to offer the best possible experience and your feedback will help. Thanks. We hope to see you again soon so we can share a more positive experience with you.
2/10 Terrible
Verified traveler
30. september 2022
Likes: Staff and service
Dislikes: Cleanliness, property conditions and amenities, room comfort
The first room I was assigned was never cleaned from the last guest. Second room had been "cleaned" but was still very dirty.
Stayed 1 night in September 2022
Response from customer service on October 1, 2022
We appreciate the feedback. We are sorry that your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We apologize that your room was not updated properly. It is important to us that we offer our guests a quality experience, so we will address your concerns with the appropriate members of our team going forward. We hope you give us another opportunity to share a more positive experience with you soon.
10/10 excellent
ham
19. september 2022
Stayed 1 night in September 2022
Response from customer service on September 21, 2022
Thanks for the perfect rating, Jamone! We aim to please and your praise tells us we are doing our job! We look forward to sharing another great experience with you soon at the Hilton Garden Inn Baton Rouge Airport. Have a wonderful day!
2/10 Terrible
Glenn
18. september 2022
Dislikes: Cleanliness, staff and service, property conditions and amenities, room comfort
Stayed 1 night in September 2022
Response from customer service on September 21, 2022
We appreciate you taking the time to share your feedback, Glenn. We are disappointed that your time with us was less than ideal. We are sorry that our services did not meet your expectations. We hope you give us another chance soon to share a more positive experience with you.
2/10 Terrible
Jerry
11. september 2022
Likes: Staff and service, facilities
Dislikes: Cleanliness, property conditions and facilities
I found mold in the room and the phone didn't work and they didn't clean my room. I must say after I complained they refunded my money back to Expedia. My wife is a liver transplant survivor so I am very concerned about her health.
Stayed 3 nights in September 2022
4/10 Bad
Armando
Traveled with partner
10. september 2022
The bathroom floor was sticky, although the smell of bleach was overpowering when we entered the room. The shower was so weak it took forever to shower.
Stayed 4 nights in August 2022
Response from customer service on September 18, 2022
We appreciate you taking the time to give us this feedback, Armando. We apologize that you had such difficulties during your time with us. We strive to offer quality service and comfort to our guests and it is unfortunate that your bathroom was not cleaned to the high standards we strive to provide. Furthermore, we apologize that you had such challenges with the shower. We will make sure to address this feedback with the appropriate members of our team going forward. We hope you will give us the opportunity to host you again so that we can share a more positive experience with you in the future.
8/10 Good
Shanikqua
9. september 2022
Liked: Cleanliness, staff and service, facilities, property conditions and facilities
Stayed 2 nights in September 2022
2/10 Terrible
phil
6. september 2022
Stayed 1 night in September 2022
Response from customer service on September 18, 2022
We appreciate your feedback, Phil. We apologize that your time with us did not meet your expectations. We hold ourselves to a higher standard, so we hope you give us the opportunity to share a more positive experience with you soon.
2/10 Terrible
Angela
1. september 2022
Likes: staff and service, room comfort
Dislikes: Cleanliness, property conditions and facilities
Unacceptable Hilton stay
The staff in the restaurant and bar were excellent! The room was very dirty and could not open and close door to room with light very damaged room. Never will stay there totally unacceptable for a Hilton!
Stayed 2 nights in August 2022
Response from customer service on October 10, 2022
We appreciate your feedback, Angela. While we are glad that you appreciated our welcoming staff, it is disappointing to hear that you have had such challenges during your time with us. We are disappointed that our cleanliness did not meet your expectations and that your room was not updated properly. Our guests' comfort and satisfaction is important to us, so we will be sure to address your concerns with our team going forward. We look forward to the chance to demonstrate the high caliber service we are accustomed to sharing with our guests.
8/10 Good
Clayton
Business travelers
30. august 2022
Liked: Cleanliness, staff and service, property conditions and facilities, room comfort
Stayed 1 night in August 2022
6/10 Okay
Charles
Business travelers
30. august 2022
Likes: Cleanliness, property conditions and facilities
Receptionist slept at her station Monday morning. It took forever to get hot water in the shower and the shower head needed repair. Breakfast consisted of sausage and eggs - no toast, juice or waffle and waffle maker broken.
Stayed 1 night in August 2022
Answer from GM on 30 August 2022
This as not at my hotel!
6/10 Okay
tale
Traveled with family
29. august 2022
Likes: Amenities
Dislikes: Cleanliness
The hotel appears neat and well maintained from the outside and around the reception/restaurant area. However, the room I was given smelled, the floor was damp, the phone didn't work, damage to the ceiling, doors and wall, hair left in the bathtub and stains on the bathroom floor. Although the staff were nice, they were a bit unprofessional in taking care of the family instead of paying customers.
Stayed 1 night in August 2022
Answer from GM on August 29, 2022
thank you